Return Policy
Due to the nature of fragrance products, we maintain a strict return policy to ensure the safety and quality of our products for all customers.
Sealed Products
- Perfumes and incense products that are sealed and unopened may be returned within 7 days of delivery.
- The product must be in its original condition with all packaging intact.
- Return shipping costs are the responsibility of the customer.
Opened Products
- Once a perfume or incense product has been opened or used, it cannot be returned for hygiene and safety reasons.
- This is standard practice in the fragrance industry worldwide.
Defective Products
- If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
- Provide photos of the defect or damage along with your order number.
- We will arrange a replacement or full refund at no additional cost.
Refund Process
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to our error.
How to Request a Return
Contact us via WhatsApp at +968 92123992 with your order number and reason for return. Our team will guide you through the process.